Terms of Sale

1. Who we are

This website, alvenio.shop, is operated by DAP SQUARED LTD, a company registered in England and Wales, trading as ALVENIO (“we”, “us”, “our”). Our company number, registered office and other company details are listed on our Legal Information page. You can contact us at support@alvenio.shop or on +44 7719 283946.

2. These terms

These terms apply to every order you place on alvenio.shop. Please read them before ordering; by placing an order you confirm you accept them. We sell to consumers aged 18 or over, buying for their own personal use. If you are a consumer, nothing in these terms affects your statutory rights.

3. Our products and pictures

All products are ALVENIO designs. Product pages describe each piece’s cut, construction, measurements and care. Our pictures show the design, colour and construction of each piece from several angles, including styled pictures; items shown alongside a product in a styled picture are not included unless the product description says so. Colours can look slightly different on different screens, and measurements may vary by up to 1.5 cm. Where a product is a set, the number of pieces included is stated in its title and description.

4. Prices and currencies

• Our prices are set in US dollars (USD). You can choose to shop and pay in US dollars, euros (EUR), pounds sterling (GBP) or Canadian dollars (CAD). Prices in other currencies are converted from USD using the daily reference rates published by the European Central Bank and rounded up to the next whole unit.
• The price and currency you pay are the ones shown in your bag and at checkout when you place the order. Delivery costs are added at checkout before you pay.
• Prices do not include import duties, customs fees or local taxes charged by the destination country’s authorities, which are payable by the recipient where they apply (see Shipping).
• If a product is shown at an obviously wrong price because of an error, we will contact you before dispatch and you may either confirm the order at the correct price or cancel it for a full refund.

5. Placing an order

When you place an order, we send you an email confirming we have received it. This is not yet an acceptance of your order. A contract between you and us is formed when we email you to confirm that your order has been dispatched. We may decline an order, for example if a product is unavailable, if we cannot deliver to your address or if we suspect fraud; if we do, we will tell you and refund any payment in full.

6. Payment

Payment is taken when you place your order. Card payments are processed securely by Stripe, and PayPal is offered where available; the payment methods you can use are shown at checkout. We never see or store your full card details. Your payment is charged in the currency shown at checkout. Your bank may apply its own fees if your card’s currency is different.

7. Delivery

We deliver to the United States, Canada, the United Kingdom and the European Union. Dispatch times, rates and estimated delivery times are set out on our Shipping page. The goods become your responsibility once they have been delivered to the address you gave us. If delivery is significantly delayed or a parcel is lost, we will offer a replacement or a full refund.

8. Your right to cancel

If you are a consumer in the United Kingdom or the European Union, you may cancel your contract within 14 days of receiving the goods without giving a reason. How to do this, the model cancellation form and how refunds work are explained on our Returns and refunds page. You may also cancel an order free of charge at any time before it has been dispatched.

9. Returns and refunds

In addition to the legal right to cancel, we offer a 30-day return policy for unworn items with their tags attached, open to customers in every country we deliver to. Refunds are made to your original payment method, in the currency you paid, within 5 business days of receiving the return. Full details are on our Returns and refunds page.

10. Faulty goods and your legal rights

We are under a legal duty to supply goods that are of satisfactory quality, fit for purpose and as described. If an item is faulty or not as described, contact us and we will repair, replace or refund it as your legal rights provide, and cover the delivery costs. In the UK your rights are set out in the Consumer Rights Act 2015; in the EU you benefit from a legal guarantee of conformity under the law of your country of residence.

11. Promotions and discount codes

From time to time we may offer promotions or discount codes. Unless the promotion states otherwise: each promotion runs for the period stated and ends at 23:59 UK time on its last day; only one code can be used per order; codes cannot be exchanged for cash, combined with other offers or applied to orders already placed; and if you return items bought with a discount, we refund the amount you actually paid. We may withdraw a promotion early if it is being misused. Any additional conditions will be shown with the promotion itself.

12. Export and legal restrictions

We only sell to and deliver to addresses in the countries listed in section 7. We do not sell to persons or destinations subject to UK, EU, US or UN sanctions, and we may cancel orders that would breach sanctions, export controls or other applicable laws. Our products are sold for personal use and not for resale; we may decline orders that appear to be placed for commercial resale.

13. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products. Our total liability to you for any order is limited to the price you paid for it, unless the law does not allow this.

14. Our designs and content

The ALVENIO name, logo, product designs, prints, photographs, illustrations and text on this website belong to us. You may view and share links to them for personal, non-commercial purposes, but you may not copy, reproduce or use them commercially without our written permission.

15. Your personal information

We use your personal information only as set out in our Privacy Policy.

16. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as carrier disruption, severe weather or strikes. If such an event affects your order, we will contact you as soon as possible, and you may cancel and receive a full refund for anything not yet delivered.

17. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published on this page when you placed it. The date of the last update is shown at the top of this page.

18. Governing law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live in the European Union, you also keep the protection of the mandatory consumer laws of your country and may bring proceedings in its courts. If you have a complaint, please contact us first at support@alvenio.shop; we aim to reply within two business days and to resolve complaints within 14 days.

19. Contact

ALVENIO, operated by DAP SQUARED LTD. Email support@alvenio.shop, phone +44 7719 283946, Monday to Friday, 9:00–17:00 UK time.