Delivery
Shipping
Where we deliver, what it costs, how long it takes and how to track your parcel.
Last updated: 26 September 2026
Where we deliver
We deliver to addresses in the United States, Canada, the United Kingdom and all 27 countries of the European Union. If your country is not listed at checkout, we are not able to deliver there yet.
Rates and delivery times
Every order ships with tracked standard delivery. The delivery cost is added at checkout, before you pay, and is shown in the currency you have chosen.
| Destination | Tracked standard delivery | Estimated delivery after dispatch |
|---|---|---|
| United Kingdom | US$6.95 | 2–4 business days |
| European Union | US$9.95 | 4–8 business days |
| United States | US$8.95 | 5–10 business days |
| Canada | US$11.95 | 5–10 business days |
Rates are listed in US dollars. If you shop in euros, pounds or Canadian dollars, the rate is converted at the same daily rate used for product prices and shown before payment.
Dispatch
Orders are packed and dispatched within 1–3 business days of payment (Monday to Friday, excluding UK bank holidays). You will receive an email with your tracking number as soon as your parcel leaves us. Delivery estimates start from dispatch and are estimates, not guarantees; carriers can be slower during peak seasons or bad weather.
Tracking your order
Use the link in your dispatch email to follow your parcel with the carrier. You can also check the status of your order on our Track an order page with your order number and email address, or in your account if you created one.
Customs, duties and taxes
Parcels delivered to a country other than the one they are sent from can be subject to import duties, customs fees or local taxes charged by the authorities of the destination country. These charges are not included in our prices or delivery rates and, where they apply, are payable by the recipient on delivery. We declare the full value of every order on the customs paperwork and cannot mark orders as gifts.
If you refuse to pay these charges and the parcel is returned to us, we will refund the price of the items once the parcel arrives back, minus the original delivery cost and any return charges applied by the carrier.
Address and delivery problems
- Please check your delivery address carefully at checkout. If you spot a mistake, email support@alvenio.shop straight away; we can correct it until the parcel has been dispatched.
- If your tracking has not updated for 7 business days, or the parcel shows as delivered but has not arrived, contact us and we will open an investigation with the carrier.
- If a parcel is confirmed lost in transit, we will send a replacement at no cost or give you a full refund, whichever you prefer.
- If your order arrives damaged, please email us photos within 14 days of delivery and we will arrange a replacement or refund.
Questions
Email support@alvenio.shop or call +44 7719 283946, Monday to Friday, 9:00–17:00 UK time. For returns, see Returns and refunds.