Help and FAQ

Choose your size on the product page and add it to your bag. When you are ready, open your bag, go to checkout, enter your delivery details and pay. You can check out as a guest or create an account.

Yes. You receive an order confirmation email straight after ordering and a dispatch email with tracking when your parcel leaves us. If you cannot find them, check your spam folder or contact us.

Email us as soon as possible. Until your order is dispatched we can change the address or sizes, or cancel it with a full refund. After dispatch, you can return items within 30 days.

Card payments (Visa, Mastercard and American Express) are processed securely by Stripe, and PayPal is offered where available. The payment methods available for your order are shown at checkout. We never see or store your full card details.

US dollars, euros, pounds sterling and Canadian dollars. Choose your currency with the language and currency button at the top of the page; you are charged in the currency shown at checkout. Prices are converted from US dollars at the daily European Central Bank reference rate.

When you place your order. If we cannot fulfil it, we refund you in full.

Our prices include everything we charge. Import duties or local taxes charged by your country’s authorities, if any, are not included and are payable on delivery. See Shipping.

To the United States, Canada, the United Kingdom and all countries of the European Union.

Orders are dispatched within 1–3 business days. After dispatch, delivery usually takes 2–4 business days to the UK, 4–8 to the EU and 5–10 to the US and Canada. Full rates are on our Shipping page.

Use the tracking link in your dispatch email, or enter your order number and email on our Track an order page.

You can return unworn items with their tags within 30 days of delivery. Email us first and we will send you the return instructions. Full details are on our Returns and refunds page.

Within 5 business days of us receiving your return, to your original payment method and in the currency you paid. Your bank may take a few more days to show it.

Return the item for a refund and place a new order for the size you want, so the new size can ship straight away.

Email us a photo with your order number. We cover the return and offer a replacement or full refund.

Our shirts and shorts are cut relaxed. Take your usual size for the intended fit, or one size down for a closer fit. Each product page lists its key measurements, and our Size guide gives body measurements in centimetres and inches.

No. Every shirt and short is made from an opaque woven fabric designed to be worn outside.

Co-ords are sold as a set: one shirt (or top) and one short (or skort), both in the size you choose. The number of pieces is always listed in the product title and description.

Each set lists every piece it contains and their sizes, for example a scrunchie, a neckerchief and a zip pouch. Only the listed pieces are included.

Care instructions are on each product page and on the label sewn into each garment. Most clothes can be machine washed cool on a gentle cycle and line dried.

ALVENIO is a brand operated by DAP SQUARED LTD, a company registered in England and Wales. Company details are on our Legal Information page.

Email support@alvenio.shop, call +44 7719 283946 (Monday to Friday, 9:00–17:00 UK time) or use our contact form. We reply within one to two business days.